Image of Customer Service - Part 2
Live Webcast

Customer Service - Part 2


Total Credits: 2 including 2 CE Credit

Average Rating:
   4.7
Category:
Professional Development |  AIAM Training |  Professional Development - Agency Management
Faculty:
Jeff Odom, AIP, AIAM, CCSR
Duration:
2 hrs
License:
Access for 30 day(s) after program date.



Description

The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webcast explores why service matters most and why it is never enough. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.)

Course Materials

Faculty

Jeff Odom, AIP, AIAM, CCSR Related seminars and products: 16

FAIA


FAIA’s Jeff Odom AIP, AIAM, CCSR.

Jeff Odom graduated from Florida State University in 1988. He began his insurance career by working as both a general lines and life and health insurance agent with an independent insurance agency. He then moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance) working in the continuing education section. Jeff spent the last 4 years as the administrator of continuing education before joining FAIA as Insurance Analyst. Jeff's duties are writing, updating, and revising FAIA's Florida Insurance Research Library. He is married with two children. He spends his free time involved with the local Little League and attending every one of his daughter's ballet recitals.


Dates

Mon, Aug 19, 2019 - 09:00a to 11:00a EDT
Mon, Sep 16, 2019 - 09:00a to 11:00a EDT
Mon, Oct 21, 2019 - 09:00a to 11:00a EDT
Mon, Nov 18, 2019 - 09:00a to 11:00a EST
Mon, Dec 16, 2019 - 09:00a to 11:00a EST

State Specific Details

State Approval Information Details

This course is approved in NJ - Course#88895943

KS - This course is approved for 2 hrs CE - Course # 989094 Gen-2 - Note -  KAIA will file your earned CE electronically within 10 business day after course completions

 


Reviews

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Overall:      4.7

Total Reviews: 23

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