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Video On Demand

Customer Service - Part 2 - NO CE


This program is not available for credit.

Total Credits: 0 CE Credit

Average Rating:
   2
Categories:
AIAM Training |  Professional Development |  Professional Development - Agency Management
Speaker:
Jeff Odom
Duration:
1 Hour 41 Minutes
License:
Access for 90 day(s) after purchase.



Description

The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webcast explores why service matters most and why it is never enough. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.) This course has NO CE for Florida

Course Materials

Speaker

Jeff Odom's Profile

Jeff Odom Related Seminars and Products

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents


Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.


State Specific Details

State Approval Information Details

No CE is awarded with this webcast


Reviews

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Overall:      5

Total Reviews: 2