Total Credits: 0 CE Credit
The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webcast explores why service matters most and why it is never enough. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.) This course has NO CE for Florida
|Course Materials||Available after Purchase|
Jeff Odom is an Insurance Analyst and Instructor for the Florida Association of Insurance Agents. Jeff’s duties at FAIA include writing, updating, and revising FAIA’s Florida Insurance Research Library. Jeff also writes and edits the Florida General Lines Study Manual. Along with writing, Jeff teaches both live and webinar classes. Topics include customer service, ethics, personal lines, insurance law, and licensing law.
Jeff graduated from Florida State University in 1988 and began his insurance career with an independent insurance agency. Jeff is married and has two grown children.
No CE is awarded with this webcast
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