Total Credits: 2 including 2 CE Credit
Audience: Agent and Customer Service Training
Even the relatively “moderate” hurricane season of 2016 brought home many E&O issues that have (unfortunately) surfaced almost every time a hurricane makes landfall. During these classes (Part1 and Part 2) FAIA’s chief “E&O Bird Dog” (David “BBQ Boy” Thompson) will moderate a panel that includes an E&O defense attorney, a litigation coordinator of a large personal injury law firm, an agent who is “in the trenches,” and an agent who has extensive time as an expert witness.
Actual claims that took place will be analyzed looking at what went wrong but more importantly how easy the mistake typically is to prevent. Other subjects will include the duty of care owed by an agency, the exposures that an agency website might create, company vs. agency E&O claims, uninsured motorist (Of course…Thompson is involved!), and more. Seeing these true experts is a rare opportunity.
As a reminder, the appropriate number and mix of agency employees must take both part 1 and Part 2 (Not necessarily in the same day) to qualify for the 10 percent Westport loss control credit.
Please Read - Important CE Instructions (0.25 MB) | Available after Purchase |
Course Slides (15.56 MB) | Available after Purchase |
David graduated from Mercer University in Macon, Georgia and then served seven years as a commissioned officer in the U.S. Army and U.S. Coast Guard. David began his insurance career in an independent agency in Vero Beach, Florida, where he was a licensed agent selling all types of insurance for over ten years.
He taught insurance pre-licensing and continuing education classes at a local community college before joining FAIA in 1996. David is a well-rounded instructor with a specialty in personal lines. His classes are upbeat and hands-on, so you can apply the information in real life situations with customers. Being a runner and bar-b-que connoisseur he always finds a way to work those topics into his seminars
FL - This session has been approved by the DFS for two (2) hours of continuing education credits (intermediate), Agents: CE #102493 - CE0220- General Lines Other
Emily Bond
Education Coordinator
Florida Association of Insurance Agents
T. 850-893-4155 x.347 F. 850-668-2852
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