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E&O 2022 - After the Pandemic Moving Forward with Renewed Focus - Part 2

Total Credits: 2 including 2 CE Credit

Average Rating:
10% premium discount qualified |  Errors and Omissions
Wm Keith Jones
2 Hours
Access for 30 day(s) after program date.



This is part one of our two on-line E&O classes. To receive 10% credit on the agency E&O premium, both parts one and two must be taken and the attendance requirement varies based on staff size. If at least 50% of the staff attends the class, the E&O premium credit is now 15%

In Part 2 (2 hours) we begin with a look at Current Trends. What to do when an E&O incident occurs or an actual claim is filed, followed by a brief reminder of the pitfalls of trying to be too helpful. We will take a close look at two (2) categories of claims. First, the Urban Legend Variety. Many of these are a little dated … but factual, with some embellishment offered for affect. Second, we will examine real (actual!) claims from Swiss Re’s Claim files. Both large National Claims and a laundry list of paid/settled claims in Florida. All right from the 2020 book of business.

Course Materials


Wm Keith Jones Related seminars and products

Keith is a Graduate of Florida State University, Magna Cum Laude, with a Bachelor of Science degree in Risk Management-Insurance (1981).  Keith has earned professional designations as a Chartered Property and Casualty Underwriter (CPCU), Chartered Life Underwriter (CLU), Chartered Financial Consultant (ChFC), Chartered Advisor for Senior Living (CASL), and Accredited Advisor in Insurance (AAI).  He serves as an Adjunct Professor in the Department of Risk Management and Insurance at FSU/College of Business.  Jones is also an Emmy Award-winning sportscaster as a college football analyst, serves as an analyst for football and basketball on the Seminole IMG Radio Network, and is the Co-host of the weekly Radio Show - The Front Row - airing in the Tallahassee marketplace. 


Thu, Aug 18, 2022 - 02:00pm to 03:45pm EDT
Tue, Sep 06, 2022 - 02:00pm to 03:45pm EDT
Thu, Sep 15, 2022 - 02:00pm to 03:45pm EDT
Tue, Oct 04, 2022 - 02:00pm to 03:45pm EDT
Thu, Oct 20, 2022 - 02:00pm to 03:45pm EDT
Tue, Nov 01, 2022 - 02:00pm to 03:45pm EDT
Thu, Nov 17, 2022 - 02:00pm to 03:45pm EST
Tue, Dec 06, 2022 - 02:00pm to 03:45pm EST
Thu, Dec 15, 2022 - 02:00pm to 03:45pm EST

State Specific Details

State Approval Information Details

FL  - This session has been approved by the DFS for two (2) hours of continuing education credits (intermediate), Agents: CE # 1179829 - General Lines Property & Casualty  

Emily Bond

Education Coordinator

Florida Association of Insurance Agents

T. 850-893-4155 x.347  F. 850-668-2852



Overall:      4.9

Total Reviews: 1050


Todd A

"Keith is a really good presenter."

Ashley C - Tallahassee, Florida

" "

Maria L - Palm Beach Gardens, Florida

" "

Laura V - Naples, Florida

"This was very informative! I realize where I need to make communication adjustments."

Julie B

"Such an enjoyable instructor."

Lyn E

"Great Examples! Made it more interesting"

Flavia V

"Very satisfied. "

PRISCILLA W - Lake City, Florida

"Keith, you are good!"

Jennifer M - hollywood, Florida

"Thank you for a good day of training."

Jerry F - Orlando, Florida

"Good Job"

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