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The Agent and the Machine: How Artificial Intelligence, Big Data and Machine Learning is Changing the Role of the Insurance Agent

Total Credits: 3 including 3 CE Credit

Average Rating:
Commercial Lines |  Commercial Lines - Specialty Policies
Frank Pennachio
3 hours
Access for 30 day(s) after program date.



In 2013, McKinsey & Co. predicted that “where agents once served as the front line in risk selection and pricing, advances in predictive models are making this role obsolete.” This prediction was met with scoffing and criticism from the insurance community, but the future has arrived in the insurance industry and we already see these changes occurring in certain market segments and rapidly spreading to others. 

Course Materials


Frank Pennachio Related seminars and products: 5


Oceanus Partners, Resource Pro Company

Frank Pennachio has more than 30 years of experience in the insurance industry as an agency owner and producer. In 2009, he sold his agency and co-founded Oceanus Partners with Susan Toussaint. Today, he is a full-time trainer and consultant to independent insurance agents, insurance carriers, agent associations, and technology companies with “agent as customer.” Recognized as a thought leader in the industry, Frank regularly speaks at conferences and his articles are published by national and regional trade publications.


Fri, May 21, 2021 - 02:00pm to 04:46pm EDT
Fri, Jun 18, 2021 - 02:00pm to 04:46pm EDT
Fri, Jul 16, 2021 - 02:00pm to 04:46pm EDT
Fri, Aug 20, 2021 - 02:00pm to 04:46pm EDT
Fri, Sep 17, 2021 - 02:00pm to 04:46pm EDT
Fri, Oct 15, 2021 - 02:00pm to 04:46pm EDT
Fri, Nov 19, 2021 - 02:00pm to 04:46pm EST
Fri, Dec 17, 2021 - 02:00pm to 04:46pm EST

State Specific Details

State Approval Information Details

FL -This course has Been approved by the Department of Financial Services for insurance continuing education credit. - 3  hours Course ID#105143 ; Course Authority: CE 2-20   




LA - This course is approved for 3 hrs CE - Course#31825 KS - This course is approved for 3 hrs CE - Course# 6000048814



Overall:      4.7

Total Reviews: 84

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