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FAIA Academy: 2-20 Edition

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Florida 4-40 to 2-20 Conversion Classroom
David A. Thompson, CPCU, AAI, API, CRIS |  Dave Newell |  W. Lee Martin, RHU, REBC |  Jeff Odom
40 hrs
Access for 6 month(s) after purchase.


FAIA Members needing coupon code for member pricing contact


FAIA’s 40-Hour Conversion Webinar allows 4-40 Customer Service Representatives, with one-year experience in the past four years, to convert their license to a 2-20 General Lines license.

FAIA’s Conversion Webinar consists of 38 separate webinars of instruction. The webinar topics include:

  • Property and Liability Concepts
  • Personal Auto
  • Homeowners
  • Commercial General Liability
  • Commercial Auto
  • Commercial Property
  • Workers Compensation
  • Surety, Marine and Aviation
  • Crime
  • Health
  • Adjusting Practice
  • Residual Markets
  • Florida Statutes

The webinars are taught by experienced FAIA instructors, giving you the best and most trusted insurance education anywhere. The student will be able to ask questions via email at any time and have 6-months from the purchase date to complete the class. The webinar is based on the Florida General Lines study manual which will be included in the purchase of the conversion webinar.

After completing all 38 webinars, which must be taken in order, the student will be given an electronic exam consisting of 105 questions which must be passed with a score of 70% or higher. Once the student completes all the webinars and passes the exam, a Certificate of Completion will be awarded and will qualify the student to sit for the state exam. Once the student passes the state exam and converts the 4-40 license to a 2-20 license, the agent will then be able to transact insurance OUTSIDE of the agency.

Keep in mind, this webinar is On-Demand and can be taken at any time that is convenient to the student.

Let us know if you have any questions regarding the 2-20 license, this webinar, or how the 2-20 license is different from the 4-40.


Course Materials


David A. Thompson, CPCU, AAI, API, CRIS's Profile

David A. Thompson, CPCU, AAI, API, CRIS Related seminars and products

Education Consultant

David is an insurance nerd, presenting continuing education seminars on a variety of subjects and writing technical articles and blogs on topics of interest to agents. David graduated from Mercer University and served seven years as a commissioned officer in the U.S. Army and U.S. Coast Guard. He started his insurance career in a family-owned independent agency in Vero Beach, where he sold all types of insurance. He retired from FAIA in 2020 and continues to consult with the association.


Dave Newell's Profile

Dave Newell Related seminars and products

Director of Education & Workforce Development

Florida Association of Insurance Agents

Dave Newell graduated from the University of North Florida in 1984 and began his insurance career in 1987 as a claim representative with a large property and casualty insurance carrier. In 1990, Dave moved to Tallahassee to continue his career as a field claim representative. In 1997, Dave obtained his property and casualty license and became a producer with a large local independent insurance agency and FAIA member.
As of July 2008, Dave joined FAIA as the association's Citizens' Liaison and an instructor for the Education Department. In September 2011, Dave added the director of Education role to his duties.
During Dave's career, he has gained considerable knowledge and expertise in both the carrier and agency side of the insurance business. Dave was active in the claims association and, after becoming an agent, served as a board member, past president, and catastrophe chair for the Independent Insurance Agents of Tallahassee. In 2001, he held the position of insurance chair for the United Way Campaign.
Dave is married and has three children. Spare time is spent with his family, friends, and attending his children’s many events

W. Lee Martin, RHU, REBC Related seminars and products

Vice President of Sales


Lee is based in Tallahassee, FL and oversees Employee Benefits Consulting, Business Development and Service for FBMC in the Southeast Region. Having worked as a state insurance regulator, a consultant for one of the largest brokers in the world and most recently as the subject matter expert, lobbyist and instructor for the largest agent trade association in Florida. Lee is proficient in all funding mechanisms, strategic processes for benchmarking and controlling healthcare costs and creating value-based plan designs. Lee specializes in the design and implementation of innovative concepts for group insurance and benefit program management.
RHU® - Registered Health Underwriter; REBC® - Registered Employee Benefits Consultant; CSFP® - Chartered Senior Financial Planner

Jeff Odom's Profile

Jeff Odom Related seminars and products

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents

Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.

State Specific Details

State Approval Information Details This 40 hr Conversion Webinar is approved in FL with course#113044

What Else is Included?

What's included with my purchase:

  • 40 Hour Conversion Webinar- Includes 38 separate webinars taught by experienced FAIA instructors. This webinar is on-demand and can be taken at any time that is convenient to the student. Participants will have access to the webinar for 90 days. ·
  • Study Manual- The General Lines and Adjusters manuals have been combined into a single publication containing the essential information needed to pass the 2-20 and other licensing exams. Participants have immediate access to an e-book, and a hard copy will be mailed within 48 business hours of registration. ·
  • Flash Cards- FMS offers flash cards to help those studying for the 2-20 exam. More than 200 questions cover every area that may come up in the state test. These will be mailed within 48 business hours of registration. ·
  • Exam Workbook- The Florida Insurance Exam Workbook for general lines agents includes more than 500 review questions, four sample exams, and many real life examples to help you better understand the material. Participants have immediate access to an e-book, and a hard copy will be mailed within 48 business hours of registration. ·
  • Sample schedule- We’ve broken down the material into a 4 week calendar to help agents plan ahead, stick to a schedule, and make it through the course with just a couple of hours of work each day. 
  • Weekly Office Hours: Live Q&A- Participants will be able to participate in weekly Zoom calls with FAIA’s instructors to ask questions, get more detail on the material, and hear relevant examples to help grow their understanding of the material. Links to these webinars will be provided after purchase.
  • Online Study Group- participants will have access to a private online community to ask questions, and connect with other agents who are working toward their 2-20. Participants will get access to this group within 48 business hours of registration.


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